A lot has happened in our world since I last shared with you another unlovely customer interaction. You would think after two years, people would have adjusted to the new "norm"... Hardly anything is as available as it used to be and alternatives often have to be accepted.
It's only natural that on occasion a business will at some point run out of an item and offer an alternative to their buyer. Normally, normal people are understanding and gracious. There will inevitably come a time, however, that one working in customer service will have the displeasure of interacting with an un-normal: the nublet. What is a nublet you might ask? I have defined it thus:
Nublet -- a condescending, angry female who falsely accuses strangers and jumps to inaccurate conclusions.
i.e., someone who spends a full-time job hating their life and projecting it onto others while taking refuge behind an electronic device or computer apparatus.
I'm sure that definition sounds somewhat familiar and has caused you to recall another term you've heard more commonly. But you didn't hear it from me.
The interaction with such a person unfolded like so.
Miss Nubbins was politely contacted with both an apology for not having her first choice of item in stock as well as an inquiry if any of our alternative options were something that would be suitable for her.
She snapped back four separate replies. They were curt and pounded out with an entitled, condescending tone that was dripping with disgust and a couple pointed digs. What was I thinking. How DARE I offer an alternative solution. That is so unreasonable of me.
Her first message rudely asked for additional options to the five I had already provided. Her second message implied she wanted a refund and that it wasn't worth it. The third told me to let her know her choices... (are you noticing a pattern here? Options, refund, options.. It seems to be for the better I asked her if there was an alternative she might prefer. She obviously doesn't know what she wants.) The fourth. Ah, the fourth...This is one defining characteristic of a Nublet. Whereas most humans will cool down and think more rationally after time to themselves and a sound night's rest, the nublet will do just the opposite. They will become more enraged as their thoughts are like logs, fueling their own internal, hellish fire. Her fourth message flipped back to demanding a refund, and then the scolding and false accusations began:
"This was a gift for my niece. When I ordered the shirt it said there were three left in the women's small blue. You chose to fill other orders before mine and now five days after paying for a women's small blue shirt I'm being told "we can send a unisex green". It's very unprofessional and I don't want to do business with your shop. Thank You"
First of all, Nubkins, don't twist my words. Everything you said was an inaccurate assumption with the exception of the gift being for your niece and that you don't wish to do business with my shop. My message never indicated I was going to send you a green shirt. It was simply one of the five options I asked if you would find suitable. However, there must have been a reason that color stood out to you above all the rest. Now that I'm considering your suggestion, the color green does seem the most suitable for you. You do have the makings of a monster. Your personality is goopy, your insides are a sickly green, and you spew word vomit to people you don't even know. I'd hate to think how you speak with the people whom you are most comfortable telling your deepest, realest feelings. Furthermore, professionalism isn't something restricted to those running a business. Consumers can act professional too. This is obviously something you know nothing about so I shall try to enlighten you in a simple way your simple mind can understand. Do only restaurant chefs have manners when they eat because they cook the food? Or do the patrons dining also show good manners while eating their meal? When people are partaking of the service provided to them, they should also have manners; otherwise, they are considered rude. In much the same way, if you as a buyer do not display good manners, you are also considered rude. Just because you are a consumer does not entitle you to bratty behavior. Your rudeness does not magically become waived because you have offered to pay money. Good manners are not something you can buy. If they were, I would have gifted you some already. It is rather disgusting for the rest of us to hear you obnoxiously belching your entitled words and baseless remarks so freely. Excuse you.
Perhaps you haven't considered the deeper meaning of being a professional. Let me break it down for you. A professional is someone who displays high levels of expertise and efficiency. Acting like a professional means working and behaving in such a way that others think of them as competent, reliable, and respectful. It is apparent that you have been the only unprofessional one in this conversation. If there is only one thing we can agree on (as nublets are most disagreeable by nature), it is that I do not wish to do business with you either. Thank you for helping me see that you would be ungrateful for my time and energy spent creating an item for you by hand.
It has been my greatest delight to refund and cancel your order. Your nubcoins are not welcomed here.
Green looks good on you,
The T-Shirt Nazi
No comments:
Post a Comment