Out of Control

You gotta love how Amazon has ingrained into the minds of shoppers that they can keep a product for free at the slightest indication of dissatisfaction. I don't like when people try to manipulate me with that mentality.

I didn't like this customer who had that mental glitch. I shall call her Dee-Dee.

Dee Dee complains:
I received my package today and I was sad and disappointed I am not sure I will be willing to give this to my husband on our wedding day I think it looks kind of fake and cheap makes me sad… Not sure if you were able to give a partial refund because I am probably going to have to get something else


Notice her uncertain word choices: "I was sad and disappointed..., (past tense emotions) "I am not sure...," "I think...," "kind of...," "makes me sad....," (the emotions strike again) "Not sure if..," "probably going to have to...."
Not only did she choose phrasing that weakens any argument, she also attempted to utilize an emotional sympathy tactic. People do this when they lack facts and are struggling to maintain integrity they do no possess.

This indicated to me she was actually okay with the item, she just wanted to keep it at a lower cost than what she got it for. It's a new mentally online shoppers have adopted and which I have coined with the term "post promos."
Let me define that:
Post promo -- a discount manufactured for customers who manipulate a vendor into applying a coupon to a paid order upon having received the purchased product.

Okay, Dee Dee. I know your type.

In my response, her dissatisfaction was acknowledged, and she was then politely instructed how she could go about returning the item for a refund, which was extremely gracious considering my strict shop policies. See? I'm a good person.


Dee Dee counters:
I work the exact hours that the local post office is open. I literally never can go to the post office. We live in a rural area that also have shortened post office hours. They only are open until 2:45 p.m


The Tshirt Nazi feigns politeness:

Dear Dee-Dee,
While that is an unfortunate situation, please understand it is beyond our control. A friend or family member might be willing to help you out by running the errand for you if you are unable to do so on a Saturday as well.

Note that I've used kind words,
The Tshirt Nazi


The Dee-Dee brat retorts:
I understand you cannot control the post office and are not willing to do partial refund given a poor quality. 

Thank You
Dee-Dee


Tshirt Nazi owns Dee-Dee:

Dumb Dee-Dee,
That is correct. I felt it was quite generous to offer you a FULL refund rather than a partial refund, given our excellent customer service. You're welcome.

With classy sass,
The Tshirt Nazi